Psychological Safety.
An environment where every person feels safe to speak up, challenge and raise concerns - without fear of blame or recrimination.
At ARB Access we endeavour to ensure our culture is one that balances individual accountability with system-level learning. We support and educate rather than blame.
Our policy commitment is to a workplace environment which creates and operates an environment of Psychological Safety, allowing a culture of openness, challenge and participation to ensure matters of safety can be raised and questioned without the fear of punitive action.
Central to this is an approach of ‘no blame not withstanding negligence’. This is maintained via thorough investigations into all incidences of operational loss and Free Lessons raised - ensuring that when things go wrong, we learn from them as an organisation rather than apportioning individual blame.
Our approach to Psychological Safety has been reviewed and revised in line with Network Rail’s Spring Safety Campaign “Speak up for Safety”, and we continue to maintain an environment and culture where we all feel comfortable to speak up, challenge and voice our concerns without fear of recrimination.
#ChoosetoChallenge
We actively support Network Rail’s #ChoosetoChallenge initiative. The message is simple: if the voice in your head is asking “Is this safe?” - it isn’t.
Choosing to challenge means every person on our teams, at every level, is empowered and expected to stop work, speak up and ask questions when something doesn’t feel right. There is no hierarchy when it comes to safety.
This commitment extends beyond physical safety to include how we communicate, how we investigate incidents, and how we respond when concerns are raised. A psychologically safe workplace is one where near misses are reported, lessons are shared freely, and no one is afraid to ask “why?”
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